Refund Policy
Refund & Returns Policy – Alfloren
We want you to love your purchase. If something isn’t quite right, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
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Unworn and unused
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in its original condition With all tags attached
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In the original packaging
Non-Returnable items
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Underwear/Intimate items
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Gift cards
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Sale or clearance items
How to start a return
to request a return please contact us at alfloren.co.uk with
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your order number
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the item(s) you wish to return
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the reason for the return
we'll provide the next steps
Return shipping
once your return is recieved and inspected, we'll notify you of the outcome.
if approved your refund will be processed to the origional payment method within 5-10 business days,
please note
origional shipping costs are not refunded
it may take additional time for your bank to process the refund
Faulty or incorrect items
If your item arrives damaged. faulty or incorrect, please contact us within 48hrs of delivery with photos
we will arrange a replacement or full refund at no extra cost